FAQs

Yes, and the site is also available in English.Read moreShow less
The cost of shipping varies depending on the country of destination. In general, the cost varies from € 24 to € 80. Read moreShow less
Yes, only in Italy for amounts over € 100. Read moreShow less
No, only based on the amount spent.Read moreShow less
If the product is available, 2-3 working days. If it is not available, the timing may vary. For more details please contact our customer service.Read moreShow less
Each country has different delivery times. For more information contact customer service.Read moreShow less
No, it's not possible.Read moreShow less
As soon as the package is delivered to the courier, he will communicate the tracking number.Read moreShow less
Yes, only if the orders are close and have not already been shipped.Read moreShow less

In case of damaged goods you can contact customer service by writing an e-mail to info@ceramichedesimone.com.

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Yes, if the order has not already been shipped, by contacting customer service.

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Yes, if the order has not already been shipped, by contacting customer service.

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If the two products have the same price there is no cost. Otherwise you will have to pay the difference.

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Yes, within 14 days of receiving the goods.

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Only the cost of shipping for the return of the goods.

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Contacting customer service.

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You must pack the package exactly as it was received and proceed to ship it. Next, you will need to provide the tracking number.

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Credit card, PayPal and bank transfer.Read moreShow less
Currently no. Read moreShow less
Clicking on "sign in" at the top right of any page, or during the completion of the order by filling out the form.Read moreShow less
You can perform password recovery during login or purchase.Read moreShow less
In case of payment problems, check the availability of your credit card. Then contact customer service.Read moreShow less
To stay up to date on current news and promotions you can subscribe to our newsletter service.Read moreShow less
Yes of course, anytime. Just click in the footer of the newsletters.Read moreShow less
Yes, through our email address. Read moreShow less
Currently no. Read moreShow less

On some products it is possible to apply customizations.

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Since these are ceramic products, it is recommended to handle them with care.

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Yes, check the Gift Card page.

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You must enter the coupon code in the appropriate slot during checkout.

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